Assistant Manager of Customer Service cum Operation Support

Updated: June 11, 2024 07:50 PM GMT

YF Packaging Sdn Bhd

Malacca

•Manage team responsible for supporting organization through customer,operational and business support.
•Responsible for developing sales process and procedure relating to online or offline order administration, order fulfillment and communication.
•Direct the effort of others in the achievement of the strategic and end-to-end operational objective of the group.
•Manage internal departmental training and maintaining of a diverse and effective workforce to support the sales team.
•Responsible for career development or planning, performance of the team member.
•KPI’s set, conduct and monitoring to each team member for continuing improvement.
•Focus on influencing and delivering a positive customer experience according to the company standard and vision.
•Enhance and improve sales process and operational effectiveness.
•Interact with cross-functional group or department to solve business and customer issue.
•Provide guidance and strategy on customer or order problem and deliver... More Detail