Quality Coach Analyst

Global Payments

Quezon City, Metro Manila

Purpose

Monitor and enhance agent effectiveness by evaluating customer interactions via phone, chat, or email in order to improve quality and overall customer experience. Identifies interaction strengths and opportunities and provides relevant feedback that will then be used to ensure best in class service is being delivered consistently to our customers. Perform data analysis and interpretation to evaluate the voice of the customer working with the contact center, client support and operations teams to enhance quality levels and minimize issues.

Essential Duties
• Works as part of a high-performing team supporting the contact center
• Embraces our corporate mission and culture while fostering an environment that empowers our teams to passionately represent our customers.
• Supports and actively contributes to organization and department initiatives.
• Handle contact center reporting, review calls, record findings, conduct quality service coaching sessions
• Knowledge mastery in at... More Detail

Apply Now

Similar Jobs

Companies Hiring in Quezon City, Metro Manila

Quezon City General Hospital

Global Payments

Quezon City Local Government

Quezon City University

Outsourced

TTEC

Arch Global Services (Philippines) Inc.

Entoria Energy

Zarks Burger

Dempsey

Battery Philippines

ClinicMind

REPS & Co.

TeacherOn.com

Richprime Global Inc

Robinsons Retail Holdings, Inc.

Timedoor

Neksjob Philippines

Ateneo de Manila University

Concentrix Philippines