English (US) Customer Care & Fashion Advisor (f/m/d)–late shift - Barcelona

Updated: June 10, 2024 10:56 AM GMT

Mytheresa

San Fernando

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – US English late shift (f/m/d) to be based in our Barcelona office.

WHAT YOU WILL DO
• You will be part of a team dedicated to supporting our customers in the fast-growing US Market.
• Advisory and support services for our international premium clients concerning the order process
• Answering customer requests (phone calls and e-mails)
• Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
• Continuous improvement of internal processes
• Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues
• The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the positions hours will be Monday-Friday 3pm-12am CET.

WHO YOU ARE
• Have excellent verbal and written knowledge of US English at native level; additional languages are a plus
•... More Detail