Warranty Handler

Sandvik

Kempton Park

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role:

Responsible for managing the warranty claims process for new and/or rebuilt equipment and aftermarket parts related to all business areas within Southern Africa.

Key Responsibilities:
• Analyze warranty claims submitted by customers to determine their validity and compliance with internal warranty policies.
• Maintain accurate electronic records of all warranty claims and their status.
• Compile data and generate reports related to warranty claims, performance, and trends and distribute these... More Detail

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