Contact Centre Manager-HAAS

Updated: June 09, 2024 04:39 PM GMT

Serco Group

Stoke Gifford, Bristol

Job Title: Contact Centre Manager- Health Assessment Advisory Service

Location: Bristol -Hybrid (with travel to Stockton on Tees).

Permanent, Full time

Salary 43,000 - 52,000 + car

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As the Contact Centre Manager, you will be managing a team of call centre operatives for the HAAS (Health Assessment Advisory Services) contract. You will be responsible for the day-to-day monitoring of the call stats ensuring that we are operating within our defined KPI's. You may need to assist with answering calls when demand is needed. You will also be part of target setting for the... More Detail