Customer Assistant- Service & Safety Assistant -Stevenage

Updated: June 09, 2024 04:38 PM GMT

Marks and Spencer

Stevenage

All the details

Work Pattern

Sunday: 10:30-16:30

Thursday: 11:30-20:00

Friday: 11:30-20:00

Saturday: 11:00-20:00

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

Key Accountabilities and Measures
• Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
• Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
• Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
• Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
• Assist customers in navigating... More Detail