Customer Services Officer

Greatwell Homes

Wellingborough

About the role

We are currently seeking a Customer Services Officer to contribute to the delivery of our high performing, customer focussed contact centre (virtual). The main purpose of this role is to provide a high-level customer focused advice and information service to both internal and external customers, regarding a wide range of housing related matters.

Your main responsibilities will include:

Providing advice and information to our customers relating to benefit entitlements, taking payments and making repayment agreements with customers in low level arrears

Providing advice when dealing with complaints, tenancy related issues and reports of anti-social behaviour and making referrals as necessary to relevant colleagues / partner agencies and ensuring accurate records are maintained.

Play a key role in the taking of repair and maintenance orders alongside gas repairs and servicing orders, diagnosing the potential repair required, raising orders which involves liaising with... More Detail

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