IT Problem Management Lead

Updated: June 07, 2024 07:06 AM GMT

Santander UK

Milton Keynes

Interested in part-time, job-share or flexible working? We want to talk to you!

Join our community

At Santander we’re driven by our purpose - to help people and businesses

prosper. We help our customers at the moments that matter most and

champion businesses to help them to grow sustainably.

That’s why we’re building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.

The IT Problem Manager is responsible for ensuring the root cause of all Major Incidents and potential Major Incidents are investigated and documented.

You will drive the implementation of permanent fixes through close working with application, infrastructure and business teams as well as analysing regular, low priority incidents to identify trends that create interruptions for colleagues and customers.

The difference you’ll make:
• Adopting an analytical mindset and Ensure end to end problem management processes are... More Detail