Customer Experience Enablement Lead

Jobs via eFinancialCareers

Melbourne, Derby

• Permanent Role
• Sydney, Melbourne, or Brisbane Location

About the role:

Exciting opportunity within the newly created Customer Transformation team. This pivotal role will support development, implementation and activation of initiatives to embed a customer-led culture for Insurance Australia, developing and adhering to customer frameworks and governance protocols.

Leveraging organisational, industry and customer insights, the Customer Experience Enablement team will create a roadmap to support the employee experiences throughout the customer transformation journey, identifying opportunities to improve customer and people experiences along the way.

Key to its success will be collaborating with cross-functional teams to drive a customer-led mindset across the Suncorp Group. Also supporting activation of customer-led change activities into interactions, product and service enhancements, ensuring alignment with Group-wide governance standards and policies.

More specifically, you... More Detail

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