Scheduler, Customer Service/HelpDesk
Updated: June 06, 2024 02:17 AM GMT
Integral UK LTD
Bentham, LancasterLocation: High Bentham
Scheduler
This position is Based at Rolls-Royce (Barnoldswick)
40 hrs - Monday to Friday.
Main Duties & Responsibilities
• Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain.
• To accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
• To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
• Procurement of services from external supply partners, including purchase order creation and service delivery management.
• To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services... More Detail
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