Customer Retention Specialist

Listers Group

Droitwich Spa

Job Introduction

Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our VW Commercial Dealership in Droitwich.

The hours of work are 09:00 - 17:00 with a 1 hour lunch working 3 days a week.

As a Customer Retention Advisor you will make outbound calls to existing / previous customers promoting VW Commercial's service, offering customers comprehensive support in all of their vehicle servicing and maintenance requirements

Role And Responsibilities
• Outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.
• Follow up calls to remind customers of required work previously identified
• Accurate data inputting of customer details
• Identifying infrequent customers and promoting Listers services
• Increase customer retention while ensuring customer satisfaction
• Improve and drive lead conversions
• Contacting prospective customers and upselling products
• Adhering to brand standards

About You
•... More Detail

Apply Now

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