NOC Engineer (44598) - Davao City

RCX Philippines

Davao City, Davao del Sur

• Provide Service Management to supervise the network system and continuously monitor alerts
• Ensure the security of the company’s network and look into the performance of the business network
• Coordinate with third-party providers to ensure the network products and services are secured
• Responsible for attending to tier 2 customer escalations and troubleshooting
• Troubleshoot IP services and networks, and ensure that all fault tickets are resolved timely to meet performance Service Level Agreement (SLA) on Mean Time to Repair (MTTR) and Quality of Service (QoS)
• Design and influence the enhancement, modification, and adjustment of components in the network’s infrastructure
• Manage the Integration of New Network Technologies
• Maintain all required network updates on the VPN, WLAN, WAN and LAN
• Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
• Document the resolution of incidents... More Detail

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