2024 RCX Support and Leadership Workforce Management
Updated: May 28, 2024 09:52 AM GMT
Concentrix Limited Company
Imus, CaviteApply Now
Job Title
2024 RCX Support and Leadership Workforce Management
Job Description
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
Essential Functions/Core Responsibilities
• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
•... More Detail
Similar Jobs
Companies Hiring in Imus, Calabarzon
Career at Callmax Solutions - Philippines
Ayala Malls
TaskUs
STACKph
SM Supermalls
Metacom Careers
PRIME POWER MANPOWER SERVICES
Eastwest Bank
CloudEats
Tops BPO
Sunlife
South Imus Specialist Hospital
TaskUs
AXA Philippines
TDEVS
TaskUs
Career at Callmax Solutions - Philippines
Integrated Biz Solutions
Concentrix
Confidential
New Jobs Posted in Imus, Calabarzon
Latest Jobs in Imus, Calabarzon
-
Accounting Specialist
MJLS ENTERPRISES OPC -
Sourcing Supervisor | Imus
TaskUs -
US RECRUITER
Career at Callmax Solutions - Philippines -
CSR | Voice Account | Onsite in Imus Cavite
Career at Callmax Solutions - Philippines -
CUSTOMER SERVICE REPRESENTATIVE | ONSITE IN IMUS CAVITE
Career at Callmax Solutions - Philippines -
Director Operations, Global Accounts
TaskUs -
Admin and Client Support Staff
Integrated Biz Solutions -
Teammate Cavite (Artificial Intelligence Campaign)
TaskUs -
Nursing Graduates, PHRN, USRN, Physical Therapist, and PT Graduates | WORK...
Career at Callmax Solutions - Philippines -
Sales Consultant
MG IMUS Cavite