B2B Customer Relationship Manager

Updated: June 03, 2024 05:03 PM GMT

Ecotricity

Stroud

The Customer Relationship Manager is the day to day contact at Ecotricity for our high value/strategic business customers. You will own a portfolio of customers and will be their go to person to get things done.

The role itself is hands on, managing the entire service journey for your customers, from registration of new sites, to ensuring their bill is sent on time, paid in full and everything else in between.

You’ll provide a ‘world class’ service for your customer and whatever the query, proactive or reactive, you’ll get it sorted & keep them updated along the way.

Externally, you’ll build relationships with the key contacts of your accounts & do what you say you’ll do, in a timely manner. It’s about making them feel valued & offering a service that sets us apart from the rest!

Internally, you’ll provide outputs to measure Service Levels & update the business on how we are performing for that customer. You’ll act as the voice of your customer, helping us make decisions that... More Detail