Customer Service Representative
Updated: June 03, 2024 05:22 AM GMT
Conneqt Business Solutions
Kalyan, MaharashtraUrgent the Openings Customer care Executive (Day Shift) in Rabale Airoli Thane . whats app Cv and call 9136763946
Company name Conneqt Business Solutions- Div of Quess Corp Ltd
LocationRabale Airoli Thane
CTC Fresher: Rs 14,500/- to Rs.25,000/-
Working Hours 9 hours (8+1)
Shift Day Rotational Shift
Role Customer care with cross Sales
Rounds of interview HR, Panel round( Training, Ops , Client) , Assessment test
JD
Broad Responsibilities/ Major Deliverables
Taking/Handling Inbound Customer calls, Outbound calls,
Listening to and understanding the customers requirements
Provide product / service details benefits to Customers
Providing end to end solutions to the customer
Asking the correct questions probing and prompting the customer wherever required
Timely and accurate capturing all the information given by the customer
Timely follow up with Brands as per Escalation matrix till closure
Staying current with knowledge of products/ processes services offered by the... More Detail
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