Customer Service Representative

Updated: June 02, 2024 12:40 AM GMT

Conneqt Business Solutions

Navi Mumbai, Maharashtra

Urgent the Openings Customer care Executive (Day Shift) in Rabale Airoli Thane . whats app Cv and call 9136763946

Company name Conneqt Business Solutions- Div of Quess Corp Ltd

LocationRabale Airoli Thane

CTC Fresher: Rs 14,500/- to Rs.25,000/-

Working Hours 9 hours (8+1)

Shift Day Rotational Shift

Role Customer care with cross Sales

Rounds of interview HR, Panel round( Training, Ops , Client) , Assessment test

JD

Broad Responsibilities/ Major Deliverables

Taking/Handling Inbound Customer calls, Outbound calls,

Listening to and understanding the customers requirements

Provide product / service details benefits to Customers

Providing end to end solutions to the customer

Asking the correct questions probing and prompting the customer wherever required

Timely and accurate capturing all the information given by the customer

Timely follow up with Brands as per Escalation matrix till closure

Staying current with knowledge of products/ processes services offered by the... More Detail