PARLE PRODUCT - Service Manager

Updated: June 02, 2024 07:10 AM GMT

PARLE PRODUCT

Lahar, Madhya Pradesh (+35 others)

About Parle Products:

Parle Products, a household name synonymous with quality and taste, has been delighting consumers for over eight decades with its diverse range of biscuits, confectioneries, and snacks. As one of India's leading FMCG (Fast-Moving Consumer Goods) brands, we are committed to delivering products that not only taste great but also provide memorable experiences for our customers.

Job Role Overview:

As a Service Manager at Parle Products, you will play a pivotal role in ensuring customer satisfaction, managing service operations, and driving continuous improvement in service delivery. Reporting to the Customer Experience Director, your responsibilities will include:
• Customer Service Leadership: Leading and motivating a team of customer service representatives to deliver exceptional service and support to customers through various channels, including phone, email, and chat.
• Service Quality Assurance: Establishing service standards, policies, and procedures to... More Detail