Help Desk Specialist

newcleo

Piombino, Province of Livorno

Role Description

For Fucina Italia Srl, a company of the newcleo group, we are looking for an Help Desk Specialist who will deal with user support (Help Desk), installation and configuration of Windows and Mac OS environments, keeping hardware systems up-to-date, guaranteeing their functionality and digital business continuity; installation and management of software in use in the company and who will collaborate with the team of system administrators in the creation and maintenance of the company IT system.

Main Activities
• Help desk and users’ support.
• IT ticketing system management (ServiceNow environment)
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with all other professionals.
• Place hardware into production by establishing necessary connections and configurations into the existing environment (Server, Storage, Switch).
• Support the IT team in troubleshooting system and network problems and diagnosing and... More Detail

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