Information System Support Specialist

Updated: May 30, 2024 07:06 PM GMT

City of Shaker Heights

Shaker Heights, OH

ESSENTIONAL FUNCTIONS/TYPICAL TASKS:
• Develops, oversees, maintains, recommends, and initiates work processes to improve the delivery of the City computer-related hardware and software inventory.
• Provides Advanced System/Windows Administrator support to domain users via Advanced Active Directory tools.
• Performs routine maintenance and repairs on computers, peripherals, printers, and network equipment; diagnoses advanced hardware and software problems coordinating with vendors and tier one through three support staff as needed.
• Provides Public Safety System application support including application programming, troubleshooting, program fixes, upgrades, user training, and upgrades and patching.
• Provides support and troubleshooting for vehicle issues pertaining to hardware and software; supports remote network mobile computer communications for Public Safety vehicles.
• Assists with the maintenance of anti-virus/anti-malware software, operating system and other software as... More Detail