Customer Support Representative

VDart

San José Province, San José

Job Description:

• A Customer Service Representative takes calls from customers answering questions or addressing any concerns they may have.
• Their duties include handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems.
• In this role you will be responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management to meet the client goals.

Qualifications Basic:

• High School Diploma or GED Equivalent.
• Strong command in English Language, B2+ minimum (BELT)..
• At least 1 year of experience in call center/contact center environment in a customer service position.

Preferred Experience In:
• Answering or making calls to Customers to support them on their needs or queries.
• Handling complex situations or escalation calls.
• Explaining possible solutions to ensure that customers feel valued and supported through active listening.
•... More Detail

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