Customer Services Advisor

Certas Energy UK Ltd

Kingswinford

We are currently looking for a Customer Service Advisor to join our Lubricants team at Certas Lubricant Solutions based at our Main UK Distribution Warehouse in Kingswinford.

Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers.

As a Customer Service Advisor, you will process customer orders and requests submitted by telephone or email. You will deal with all customer enquiries, from checking stock availability, dealing with customer technical product queries, liaising with our logistics/operational team by chasing up outstanding customer orders and making sure you keep the customer informed of any delays or changes in delivery requests. You will also work closely with the sales teams supporting them with administration duties such as price files, quotations, and customer onboarding of new customers.

You will work closely with our logistics and warehouse teams onsite, making sure we... More Detail

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