Backend Operation Executive

Updated: May 28, 2024 07:27 AM GMT

RevClerx Pvt Ltd

Sahibzada Ajit Singh Nagar, Punjab

Work timings: 06:30PM- 03:30AM (US Shift)

Working Days: Monday- Friday

Job Location: Mohali, Punjab

Experience Range: 0-3 years

Candidates from the tricity region will be given preference.

Job Description:
• Own and oversee the customer for the entirety of their journey with us. You will proactively drive adoption, platform optimization, and organizational alignment.
• Conduct regular business reviews, aligning clients, and internal teams to achieve stated objectives.
• Act as a product expert advising them on best practices and how others are leveraging the platform to achieve amazing results.
• Ensure issues are resolved quickly, leveraging or escalating to resources from across the company as needed.
• Act as the voice of our customers compiling their feedback and advocating on their behalf for platform improvements.
• Build customer loyalty and advocacy.
• Enable our customers and help them in meeting company goals.
• Strategize with clients on partner user engagement efforts... More Detail