Patient Navigator (8:00 a.m. to 5:00 p.m)

Updated: May 25, 2024 12:45 PM GMT

Health insurance Job in East Hanover, New Jersey

U014 (FCRS = US014) Novartis Pharmaceuticals Corporation

East Hanover, NJ

Role Responsibilities:•Works as a patient advocate, demonstrates compassion and coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services•Collects and review all patient information, to the degree authorized by the SOP of the program•Validates completeness of all required information and provides assistance to provider and/or patient•Provides guidance to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner•Provides exceptional customer service to internal and external customers; responds and resolves customer requests in a timely and accurate manner; escalates complaints accordingly•Participate in ongoing training with Patient Navigator team on new and/or updated Program information, i.e. work instructions, call guides, disease area, product specific content, Patient Navigator overall role and responsibilities as well as brand, call cadences, and compliance... More Detail

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