Supervisor/Assistant Store Manager (Johor Premium Outlet)

MVC Resources

Kulai, Johor

Job Description

Primary Purpose

You assist the store management team by ensuring a customer focus on the sales floor with exceptional floor supervision. You help to maximize store productivity and profitability by assisting in team building and staff development, goal setting, and by ensuring compliance with the brand's standards.

You lead by example, set the tone on the sales floor, and provide feedback to the store team that will result in exceeding the brand's service standards.

Key Responsibilities :
• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling the brand's service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a... More Detail

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