Service Desk Manager

Updated: May 23, 2024 09:14 PM GMT

Chapman Tate Associates

Corby

Position: Service Desk Manager

Location: Corby (Hybrid Working)

Salary: £48,000 - £60,000

Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic service desk team for a reputable charity based in Corby. This hybrid role offers a unique opportunity to contribute to a cause while leveraging your expertise in ITIL and JIRA.

Key Responsibilities:
• Lead and manage a team of 4 Service Desk Analysts.
• Oversee daily operations of the service desk, ensuring efficient and effective resolution of IT issues.
• Implement and maintain ITIL best practices to improve service delivery.
• Utilize JIRA for incident tracking, problem management, and workflow optimization.
• Develop and monitor performance metrics to ensure high-quality support.
• Collaborate with other IT teams to enhance overall user experience.

Requirements:
• Proven experience as a Service Desk... More Detail