Customer Care Advisor

Updated: May 22, 2024 04:28 PM GMT

Low Carbon Recruitment Ltd

Doncaster

Customer Care Advisor - Overview

We are working with a large Renewable Energy Company in Doncaster who are looking for a Customer Care Advisor to join the team. You don't need any knowledge or experience of renewables, they can teach you that, but they are looking for a confident individual with experience dealing with customers over the phone and email.

This role will be a pivotal role in ensuring that customers’ solar PV installation are completed and signed off in a professional and timely manner - with specific focus on projects that have proved challenging.

The scope of works for the Customer Care Advisor begins where an issue/problem has been identified with a customer’s installation. The role involves retrieving and coordinating information from engineers, third parties and customers, before scheduling activity to ensure a smooth and satisfactory conclusion to each domestic engineering project.

The role involves maintaining and upkeeping their systems with ever event that... More Detail