Account Manager

Updated: May 20, 2024 10:56 PM GMT

Tower Group (Pty) Ltd

Sandton

The purpose of the position:
• To build and grow the client base by being pro-active with our clients ensuring they get superior service and added value. Building and strengthening client relationships to achieve long-term partnerships.
• Partnering with the technical team to deliver expert technical support and advice.
• Drive customer capability building awareness initiatives across, products services and new technology trends.
• Deliver a superior customer experience by managing client’s needs and expectations.
• The position operates Within the Quality Control Division of the organization.

The Key Performance Indicators of this position are:
• Responsiveness, problem-solving, customer satisfaction, and building long-term relationships that lead to additional revenue.
• Promoting client growth, and bringing in long-term streams of revenue.
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop... More Detail