Incident Manager

Updated: May 15, 2024 11:28 AM GMT

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Incident Manager

Salary: £60k

Location: UK, Remote

Start Date: ASAP

As an Incident Manager, you will possess a comprehensive grasp of the major incident management process, enabling efficient responses to P1 and P2 incidents. Your role involves ensuring that each stage of the process is managed correctly to resolve incidents swiftly, thereby reducing client impact. To excel in this role, you must be proficient at multitasking, maintain composure during major incidents, and prioritize customer focus while meeting business needs.

Role overview

Oversee and manage bridge calls during critical incidents, showcasing outstanding control, coordination, and leadership abilities. This includes guiding cross-functional teams, effectively handling stakeholder communication, and implementing recovery strategies to ensure swift resolution and minimal disruption to services.

Ensure that critical incidents are handled swiftly and efficiently to minimize business impact, with actions clearly... More Detail