Operations Manager - (QA)

Jobenvoy.com

Katunayake

Looking for a Operations Manager - (QA) for a leading Travel and tourism Company.

Location: Katunayake

Responsibilities:
• Identify quality gaps in fleet operations and customer experience.
• Develop policies and procedures to improve quality standards.
• Implement strategies to enhance overall quality across operations.
• Monitor performance and generate reports on quality initiatives.
• Collaborate with other departments for seamless quality integration.
• Ensure compliance with industry regulations and standards.
• Analyze customer feedback to drive continuous improvement.
• Provide training and support for operational staff.

Qualifications
• Bachelor's degree in Business Administration, Operations Management, Quality Management, or a related field. Advanced degree preferred.
• Proven experience in a quality assurance or operations management role, preferably in a service-oriented industry.
• Strong analytical skills with the ability to interpret data and identify trends.
•... More Detail

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