IT Engineer Degree Apprentice

Updated: May 12, 2024 05:19 PM GMT

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Employer description: Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. Overview: Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you! Duties: Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries

Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users

Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc.

Monitoring client servers and backup data for anomalous behaviour, and adverse client impact

Identifying and troubleshooting... More Detail