Key Account Manager

Updated: May 11, 2024 12:44 PM GMT

Bertelsmann

Kegworth, Derby

Salary: c50K

Shift: 8:30am - 17:00pm

Accountability for the relationship from start to finish for our clients to ensure we meet their business goals and objectives through excellent performance in all areas and delivery of service. Having responsibility and ownership for making commercial decisions for pricing and profitability, ensuring they're in line with financial and budgetary targets.

Your Tasks
• Commercial management, relationship, and ownership for the client, including P&L
• Oversight of Service Delivery and Operations in relation to SLA adherence, KPI variance, and Satisfaction Surveys; ensure all internal reporting and analysis is delivered.
• prepare monthly and quarterly business reviews and other client routine meetings for account review and chair these meetings as required.
• Support the Project Manager appointed to lead new business introductions or client projects for your accounts.
• working with the client and internal stakeholders in relation to the account... More Detail