Operations Supervisor

Updated: April 24, 2024 06:18 PM GMT

Bertelsmann

Kegworth, Derby

Salary: 32,916
Shift Available: Days (with flexibility)

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.

Your Tasks

Leading and managing and team to achieve and exceed SLAs
Distributing work orders and ensuring the workload of the employees
Steering, coordinating, and implementing processes as well as planning the daily business activities
First point of contact for all process and technical faults and forwarding of reports to the involved departments
Identifying issues or problems and initiating corrective measures and success control
Ensuring SLA compliance
Working in the SAP system
Participating in resource planning (staff and infrastructure)
Creating and evaluating reports
Ensuring the quality and service level specifications
People management activities

Your Profile

Experience of working with computerised systems
Experience and understanding of working in a... More Detail