Technical Support Engineer

Updated: May 11, 2024 12:27 PM GMT

GBLabs Limited

Aldermaston, Reading

Job description

Job purpose

GB Labs is a leading manufacturer of high performance Network shared storage, with customers across the media and creative industries.

Our offices in Aldermaston houses our UK Support department and we are looking for someone to join the team with some relevant previous experience, who has the capability to grow in the role. A level 1.5 going on Level 2 or Level 2 engineer.

As a Technical Support Engineer at GB Labs, you will provide enterprise-level technical support to our international customers and partners – helping them diagnose and troubleshoot software and hardware problems with our intelligent storage products.

Duties and responsibilities

· Provide level 1+ technical support to customers and partners to defined SLAs and KPIs, with a focus on quality and customer satisfaction

· Accurately document customer issues and questions - asking users targeted questions to quickly understand the possible root cause

· Utilise logical thinking to... More Detail