Customer Support Assistant -pengerang, Rengit Johor

Updated: May 11, 2024 06:41 AM GMT

Confidential

Rengit, Johor (+1 other)

DescriptionJob description

Responsibilities:
Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
Attending to walk-in customers and phone inquiries and complaints in the branch;
Opening and maintaining customer accounts for all products & services;
Performing transactions for all products and services as per the Company's Standard Operation Procedure (SOP);
Carry out Customer Support Executive tasks including transaction approval, verification of customer's details in the system;
Provide after-sales customer service and public relations support;
General Knowledge of Money Service Business:
Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report;
Calculate daily transactions and ensure it tallies with the system;
Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each... More Detail