Front Line Engineer

Updated: May 10, 2024 11:06 AM GMT

GRUNDFOS

Paço de Arcos

As a Front Line Engineer you will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc. Apply a broad and deep knowledge base, technical/business understanding and use independent judgement to offer quality customer service: first level technical support

What is the job about?
• Provide primary support for both day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools
• Handle incoming email inquiries and offer solutions to suite customer needs and specifications with high quality; Produce SAP CRM quotations and deliver to customer timely.
• Provide instant support/solution to inquiries via 1office hotline; Ensure agent’s availability on-line aiming for specified performance of telephony; Proficient use of Trio system for daily operation;
• Identify sales opportunity from new customer and generate leads to external sales
• Operate in CRM... More Detail