Front Line Engineer- Industry

GRUNDFOS

Paço de Arcos

FRONT LINE ENGINEER- GRUNDFOS PORTUGAL

(2 days/week homeoffice)

As a Front Line Engineer you will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc. Provide Customer contact resolution on general and potentially complex inquiries within a timely manner (as predefined by Group guidelines ) to resolve and decide on the further processing of business transactions based on defined processes. Support Order Entry related support to Customers and sales teams. Support managing and optimizing Customer inquiries to allow for timely completion.

What is the job about?
• Provide primary support for both day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools.
• Support the incoming complex orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
• Contact Customers or internal... More Detail

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