Customer Service Executive

Updated: May 09, 2024 03:33 AM GMT

The Burford Recruitment Company

Witney

• Quarterly bonus
• 25 days holiday + bank holidays
• 8:30am to 5pm with an early finish on a Friday
• Employer matched pension scheme
• Wellbeing scheme
• Employee discount platform
• Training and development

The Burford Recruitment Company are excited to be working with a well-established and highly successful manufacturing company located on the outskirts of Witney, who are seeking a Customer Service Executive to join their busy team.

The main purpose of this role is to provide exceptional customer service to all customers, encompassing a good understanding of their needs, and processing their requirements with speed and accuracy.

Responsibilities
• Process orders received via email and the ordering system
• Answer telephone calls and deal with customer queries efficiently
• Promote and cross sell products
• Give customers technical information on products confidently
• Handle complaints and disputes professionally and aim the resolve the situation amicably
• Develop a good... More Detail