NOC Manager

epay, a Euronet Worldwide Company

La Libertad Department

In charge of supporting the team on the day-to-day tasks regarding reports, performance, development, administration and improvement of the monitoring tools.

· Provide on-site support to the NOC engineers to ensure the different tasks are being executed according to the standards, metrics and SLAs established for the department.

· Act as support for complex escalations for product & production issues.

o Lead the team towards accomplishing solid & comprehensible escalations to internal & external parties, well done troubleshooting, excellent problem analysis, etc.

o Enforce the team’s decision making for critical situations impacting the business continuity.

o Make sure the communication between the different shifts is accurate and transparent.

· Create and work performance reports for team members and management.

· Responsible of keeping track of NOC technician’s performance and development plans

o Work with engineers to identify improvement and development areas, provide... More Detail

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