Customer Service Support

Updated: May 04, 2024 08:08 AM GMT

Oyster Recruitment Limited

Poole

Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support and offer outstanding customer solutions.

This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming support requests, assess and responding to user enquiries.

Having a Financial/Accounts background is essential for this role as you will assisting customers with investigating balancing of debtors and creditors and supporting with VAT returns along with managing financial statements and bank reconciliations.

You will need to possess a good combination of client-facing skills, analytical and technical aptitude to understand problems or requirements and have the confidence to advise on the best solution.

Key Responsibilities and Duties
• Manage inbound support tickets by... More Detail