Customer Service

Vburg Global Management Sdn Bhd

Gelang Patah, Johor

Working Hours: 5 days work, Monday - Friday
- Respond to customer inquiries and concerns related to products, orders, and services.
- Process online orders, including order placement, payment processing, and order confirmation.
- Coordinate with logistics and fulfillment teams to ensure accurate and on-time order delivery.
- Address order-related issues, such as returns, exchanges, and refunds.
- Maintain accurate and up-to-date order records and databases.
- Collaborate with the marketing team to plan and schedule promotional posts and campaigns on social media and other online platforms.
- Monitor the performance of promotional campaigns and report on key metrics.
- Develop a deep understanding of the products or services offered by the company.
- Provide consistent customer support and promotion coordination across various online platforms and communication channels.
- Can understand multiple language will be add advantange ( Mandarin, English, Malay)
- Working location: Gelang... More Detail

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