Client Service Representative

Updated: May 03, 2024 07:01 PM GMT

Total Recruitment Solutions

Brakpan

Client Communication
• Serve as the main point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.
• Build and maintain strong, long-lasting relationships with clients, understanding their unique requirements and preferences.
• Communicate product information, pricing, and availability accurately to clients, assisting them in making informed decisions.

Order Processing And Management
• Process client orders accurately and efficiently, ensuring timely delivery of products and services.
• Coordinate with internal departments, including logistics and inventory management, to fulfill orders and resolve any issues that may arise.
• Monitor order status and proactively communicate updates to clients, ensuring transparency and satisfaction throughout the process.

Problem Resolution
• Handle client complaints and concerns with empathy and professionalism, striving to resolve issues promptly and to the... More Detail