Complaints Handler

Marley Risk Consultants Limited

Evesham

The Role

JOB DESCRIPTION - Complaints Handler

Deal with complex complaints and multi-departmental issues to prevent escalations. Assist the Complaints Manager in managing and coordinating high graded, complex and contentious complaints. Manage your own portfolio of claims from inception to completion.

Key Activities
• Proactively assist the Complaints manager on delivering advice with complaints regulations and handling, ensuring that you comply with any new regulations or processes, and that these are effectively communicated and embedded across all arms of the business.
• Providing a robust high quality complaints service.
• Assist and support in the analysis and identification any issues of concern arising from complaints.
• Track any identified patterns or trends and report to the Complaints Manager for remedial action.
• Work closely with the line managers, across all arms of the business, to gain a full and factual understanding of key issues for the service users.
• Use... More Detail

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