Customer Support Advisor - Bilingual

Otonomee

Lisbon

About The Role

ABOUT THE ROLE

We are looking for a Customer Support Specialist to join the team. This is a permanent work from home position based in Portugal. This is an exciting opportunity for an experienced Customer Support Agent.

Customer Support

WHAT YOU'LL BE DOING
• Resolve customer issues related to purchase, orders Resolve customer issues related to purchase, orders, shipping, and warranty with precision.
• Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues

Customer Interaction
• Deliver premium customer service through both chat and phone channels.
• Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
• Exceptional verbal and written communication skills. Ability to articulate information clearly and concisely.

Proactive Problem-Solving:
• Anticipate and address potential... More Detail

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