Resource Coordinator

Updated: April 30, 2024 05:48 PM GMT

Purple Placements LTD

Egham

Resource Coordinator Key Responsibilities
• Scheduling Management:Oversee the dispatch and efficient control of schedules for engineers, including the management of PMVs, reactive and scheduled callouts, and quoted works.Carry out system checks as a priority to ensure engineers are logged into resource management systems and on target.
• Operational Leadership:Lead and mentor the scheduling team, providing guidance on complex scheduling matters and looking at continuous Service improvement.Serve as a central point of contact between the Helpdesk and Service Engineers, offering support and facilitating smooth communication.
• Client Engagement:Liaise with engineers throughout the day regarding SLAs, working collaboratively to ensure RAMs, permits, and change requests are efficiently sent to customers and third parties.Update the CRM system with accurate ETAs, enhancing client communication and service transparency.
• Documentation and Reporting:Assist in retrieving engineer Service... More Detail