[Hanoi] Junior IT Helpdesk

Gear Inc.

Hanoi

Working Location:
• Hai Ba Trung, Hanoi

Job Description:
• Compiling a list of active vendors for the entire department's purchasing and support needs;
• Monitoring the life cycle of help desk tickets in order to keep it at or below SLA, identifying unused or underutilized hardware for either replacement or retirement and removing/adding IT resources where possible;
• Ensuring that there is a definitive standard for any and all DC computer hardware (PC, laptop, printer);
• Provide engineering design and support of our Cisco TCP/IP network Environment;
• Participate in project implementation of TCP/IP, LAN, WAN and other networking projects;
• Provide effective engineering by demonstrating ownership and accountability for all assigned tasks and projects;
• Partner with Infrastructure Leads and third party service providers in the conception, evaluation, piloting, engineering and operational delivery of solutions for the organization;
• Define, document and adhere to technical and... More Detail

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