Guest Services Agent

Marriott Hotels

Hua Hin, Hua Hin District, Prachuap Khiri Khan

Job Number 24074163

Job Category Rooms & Guest Services Operations

Location Hua Hin Marriott Resort & Spa, 107/1 Phetkasem Road, Hua Hin, Thailand, Thailand VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift... More Detail

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