At Your Service Agent

Updated: March 03, 2024 01:37 PM GMT

Full-time Job in Cankiri

GrabJobs Turkey

Çankırı, Çankırı Merkez/Çankırı, Türkiye

Job Number 24025998
Job Category
Rooms & Guest Services Operations
Location
JW Marriott Hotel Ankara, Kizilirmak Mah. Muhsin Yazicioglu Cad. No: 1 Sogutozu, Ankara, Türkiye, Türkiye
VIEW ON MAP
Schedule
Full-Time
Located Remotely?
N
Relocation?
N
Position Type
Non-Management

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection... More Detail