Head - Support Domain OSS & BSS

Updated: April 28, 2024 09:02 AM GMT

Ericsson

Medan, Medan City, North Sumatra

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Job Summary:
The Head of Domain is a line manager within the MOAI S&R organization. The role encompasses responsibility for performance and quality of the customer support and support during integration services rendered by the CNS/Flow2 domain both for local and remote delivery. He or she is required to work closely with Service Line (BCSS/NEO/MS) for E2E operations matter.

Responsibilities:
· Own and drive the service delivery and delivery strategy for S&R services for OSS and BSS.
· Monitor and report on the operational performance of the Product Support domain, based on MOAI S&R deliveries;
· Initiate and drive improvement plans to correct operational performance deviations towards the MOAI S&R KPI/OPM
· Work pro-actively to continuously improve the operational performance of the delivery structure as well as the processes used in E2E customer support delivery.
· Work closely with CU CS Head of S&R and BO RM for resource dimensioning for the respective domain.
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