Cloud Success Manager

Updated: April 27, 2024 11:59 PM GMT

Antal International

Dammam

We are looking for a Customer Success Manager who will play a critical role in enhancing our clients' success with Google Cloud services. The ideal candidate will champion our customers' needs and utilize cutting-edge cloud technology to promote substantial business growth.

Key Responsibilities:
• Customer Engagement: Establish and nurture robust, long-term relationships with customers. Serve as the primary contact, ensuring their needs are met and they are successful with our cloud products.
• Business Expansion: Spot and seize opportunities for growth within existing accounts by understanding client business needs and offering solutions that boost their cloud capabilities.
• Strategic Planning: Develop strategic action plans for customer onboarding, adoption, and retention. Monitor usage patterns and collaborate with clients to maximize their cloud service utilization.
• Performance Metrics: Track and analyze key performance indicators, including customer satisfaction, renewal... More Detail