IT Support Specialist

Updated: March 02, 2024 04:10 PM GMT

Full-time Job in Or Yehuda, Tel Aviv District

MyHeritage

Or Yehuda, Israel

Are you passionate about technology and providing exceptional technical support?

MyHeritage, a leading online genealogy platform, seeks a skilled IT Support Specialist to join our Corporate IT team. In this role, you will play a vital role in ensuring that our employees have seamless connectivity, productivity, and security. Join us and contribute to building a strong and efficient IT infrastructure.

What you’ll do:
• Deliver outstanding technical support to MyHeritage employees, resolving their technical issues promptly and effectively.
• Diagnose reported technical issues and prioritize them based on urgency, escalating complex problems to relevant departments when necessary.
• Provide both on-site and remote support, ensuring uninterrupted IT services.
• Manage the complete IT onboarding and offboarding process, including setting up and deactivating accounts across multiple platforms and tools.
• Support server and cloud solutions, ensuring their optimal performance.
• Integrate... More Detail